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The Citizens Advice Bureau is a registered charity reliant on trained volunteers, The CAB provides the public with an independent and confidential free citizens advice service, that helps the public resolve their legal, money and other problems.
There are over 25,000 people involved in the service, the vast majority of whom are trained volunteers, helping people resolve over 5.7 million new problems a year.
There are over 3,000 citizens Advice Bureaux spread right across the country, most towns and cities have a Citizens Advice Bureau.
Citizens Advice Bureau volunteers need to be 16 years of age or over. There is no upper age limit for volunteers.
Many CAB volunteers are students, the Millennium Volunteer Scheme aims particularly at recruiting 16-24 year olds into various roles.
All advisers receive comprehensive free training so do not need any previous qualifications, skills or experience. However, you do need to be open-minded, non-judgemental, be able to listen, learn, and work in a team.
One of the UK's largest voluntary organisations, the Citizens Advice Bureaux helps people resolve their money, legal and other problems by providing free advice and information, and by influencing policymakers. The work of the Citizens Advice service impacts on people’s lives in thousands of different ways. The service is a respected source of influence on local and national policy and the largest provider of free money advice in the UK.
There is no minimum time requirement to becoming a volunteer with the CAB. This should be discussed with the local bureau manager, along with your interests and skills, and how they fit with the bureau's needs.
Bureaux tend to be open during office hours. Therefore If you work full-time and are never available during the day time, it is unlikely you will be able to train as an adviser although some bureaux do run weekend and evening sessions. There are other rolls you may be able to perform.
Bureaux tend to be open during office hours. If you work full-time and are therefore never available during the day it is unlikely you will be able to train as an adviser although some bureaux do run weekend and evening sessions. Other roles tend to be more flexible in the times that you can volunteer. Some roles even allow you to volunteer from home for part of the time, e.g. trustee, fundraiser, PR officer. You'll need to discuss the details with your local bureau when they contact you.
Being a Citizens Advice Bureau adviser is a voluntry position, however all bureaux reimburse travel and other out-of-pocket expenses. Some bureaux can also pay for carers' expenses.
Level of Demand
The table below shows the maximum levels of demand that this activity requires. NOTE: These are not entry levels or levels of requirement and has nothing to do with ability.
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